Consumer affairs
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From pet sitting and home swaps to planning ahead, be flexible and grab the best deals … fast
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With cost of cleanup to be passed on to bill payers, analysis shows they will also pay £624 more by 2030 to fund investor payouts
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From cheaper tickets to secondhand camping equipment or working some shifts, there are ways to save money
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But campaigners say it will not give much relief to struggling households as government support ends
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About 18,000 households could receive refunds of up to £181 on electricity and gas bills
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The issuer, HSBC, says there’s nothing it can do … and so does John Lewis Finance
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A burst pipe in our street damaged our flat but we are still waiting for a repair
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Scheme will then continue for 13 months at £2.50 for a single journey, on back of £500m funding
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It’s 15 years since I last visited the immense Westfield in Shepherd’s Bush, dreaming of the collapse of capitalism. It’s still standing and I’m still waiting, writes Zoe Williams
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The Financial Conduct Authority will soon launch the ‘consumer duty’, a tough new regime supposed to ensure firms put people’s needs first
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One reader says SSE takes 70% off every time they top up their meter, while another gets erroneous Ovo payment letters
Water companies got England’s sewage-ridden rivers and seas into this mess. Do we really trust them to clean it up?